If you need advice, please call our UK Veterinary Practice on 0330 111 4272 where we are happy to help and give advice.
Some of our medicines require a Vet Prescription before purchase.
While you will be able to add these POM-V (Prescription Only Medicines -Veterinary) items to your cart, you will not be able to pay for and complete your order until you have uploaded a prescription to your cart.
Veterinary prescriptions must be signed by a veterinary surgeon who is registered in either the UK with the MRCVS. Each prescription is a legal document, and, as such, we can only dispatch medication to the same address as detailed on the prescription.
Contained within your prescription will be written instructions outlining the medication that is needed, the amount to be supplied, information regarding whether or not it is eligible for repeats, details about the animal, the animal's owner, and confirmation of the veterinary surgeon who prescribed it.
How Do I Get A Vet Prescription?
When your Vet has diagnosed a problem with your pet or animal, they will prescribe you any necessary treatment.
If your vet determines that POM-V products are necessary and you would like to buy the medicine online, they are obliged to write you a prescription under law. All you have to do is ask! They will usually make a charge for doing so.
What To Do With Your Vet Prescription
Now that you have a prescription from your vet, type the name of the product you need into the search bar on our website to find the product and add the item to your cart as you would any other product. Take care to make sure the product size or quantity is the same as that which your vet has prescribed. You can also add other non-prescription items you wish to purchase to your cart as well.
Once you have added all your items to the cart, you must upload your prescription. Please do so by selecting a file from your computer and clicking upload.
The file must be in one of the formats JPG, PDF, DOC or DOCx. If you are unable to upload a file in this format, you can email us the file, along with the details of your order, to firstname.lastname@example.org.
Validating Your Vet Prescription
After we have validated your prescription, we will send you a confirmation email with the shipping details.
Please remember that we take time to verify every prescription received. We will notify you if we suspect your prescription has been illegally tampered with, in addition to contacting the prescribing veterinary practice. Any attempt to forge or tamper with a prescription is a criminal offence and will be treated as such.
If the authenticity of your prescription proves false, we will immediately cancel the order, deactivate the user account, and report the misuse to the Veterinary Medicines Directorate. We may also report the matter to the police and in some cases charge a reporting fee.
Repeat Vet Prescriptions
If your pet requires lifetime or long-term medication, the vet will write “repeats” on your prescription. The number of repeats written on the prescription will determine how many times you can use that prescription to order medicine before visiting your vet again for a further examination.
You can only purchase up to the maximum amount of medication prescribed and only for as long as it is valid.